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Built our deck in 2004 - deck started to flake/rot 2014 - submitted a claim this year. I spent over $12K to build our deck.

Trex only offered about 10% of what we paid. We have to pay to have it removed and replaced as well. It will be months or years to get it done at that price. HORRIBLE PRODUCT - NEVER AGAIN!

HORRIBLE CUSTOMER SERVICE! HORRIBLE BOARD OF DIRECTORS! all they do is pawn their customers off on others. So much for a 25 year warranty!

why bother! Do NOT use Trex decking - no matter how much you want a composite deck. Use a different manufacturer if you need a composite deck. I have contacted a lawyer and I'm also notifying my local news stations as well.

Trex is in breach of its warranty. :( I recommend boycotting Trex!!!!

Reason of review: Damaged or defective.

Monetary Loss: $7000.

Preferred solution: deck replaced no charge to me.

Trex Cons: Customer service, Warranty, Ceo.

Location: Stone Ridge, Virginia

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