Sheree M Adc

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Not happy with trex fading

Not happy with trex fading
Our porch was redone with trex approximately 4 years ago , its under a roof only gets evening sun has has faded terrible, I have a piece left over when we done porch and compared to whats on porch the color not close to same , is there anything that can be done ? We are very dissatisfied
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Preferred solution: Full refund

User's recommendation: Don’t recommend because of fading quickly

Nadia Q Nuh

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Verified Reviewer

Delayed order placed with Home Depot

I have a Home Depot order, that gets placed directly through the manufacturer. Product is delayed. The date has been pushed back several times. How can I get an honest updated ETA on Enhance Naturals - Coastal Bluff decking. HOME DEPOT ORDER# WM4122XXXX _ PO.1155XXXX.
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Preferred solution: Deliver product or service ordered

User's recommendation: be wary of special order material

Colleen O Mhw

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Verified Reviewer
| map-marker Machesney Park, Illinois

Materials

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Why cant I just call? Materials dont match? My order is still delayed.you pay the contractor but not the customer did problems?
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Loss:
$2500
Pros:
  • Long lasting materials
Cons:
  • Mid matched materials

Preferred solution: Full refund

User's recommendation: To able to contact you

Merina Ary
map-marker Brookings, South Dakota

How to clean deck when white substance is on the deck from where a plant sat

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Couldnt get through on the phone. I had to give my phone number and email number, and then answer a question about why I was calling which was how to clean a Trex deck where there is a white substance from where a plant had been sitting.. I like the Trex deck very much but the customer service on this question Hass to be rated very low.
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Bryanna W Keh
map-marker Billings, Montana

Missing hardware

Why doesnt your rail systems come with mounting hardware?? Daughter spent around 2000 total went to mount railing system No hardware Had to order all hardware thru Home Depot where she ordered everything from
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Loss:
$400
Pros:
  • Great product

Preferred solution: Full refund

Ken F Duo

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Verified Reviewer
| map-marker Madison, Wisconsin

Warped fascia

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Trex - Warped fascia
Trex - Warped fascia - Image 2
In Wisconsin noticed warping of fascia boards after first winter...got really bad with some screws pulling out. Contractor reinstalled and same damm thing the following year. Trex has no solution and frankly doesn't want to hear about it.
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Pros:
  • Less yearly maintenance
Cons:
  • Warped fascia boards

Preferred solution: fix for problem

User's recommendation: avoid product

Joel M Tmz

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Verified Reviewer
| map-marker Eugene, Oregon

Hidden fasteners

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Trex - Hidden fasteners
If the torque is too high, the screws break! Took about a dozen and half broken screws to figure out that I had to set torque to 0 then go up until I could install without stopping. Always used other system to install (Deck Plus) but tried trex system, should have stayed with what I knew worked!
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Pros:
  • Price
Cons:
  • Difficult to cut off ends they are different lengths
  • Too hot in sun

Preferred solution: Replacement screws

User's recommendation: Use Deck Plus system

Anonymous
map-marker North Ridgeville, Ohio

Scratched easily

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Trex - Scratched easily
Trex - Scratched easily - Image 2
So mad, we installed Trex enhance because we heard its amazing quality. Within 3 days of installing the deck its getting scratched from a dog just walking on it. Not even running. I bought this decking since I was told it was scratch resistant. But this scratched easier then 10 year old wood we removed.
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Pros:
  • Looks pretty
Cons:
  • Scratched easily

User's recommendation: If you have a dog DONOT BUY

Anonymous
map-marker Royal Oak, Michigan

Replacement due to rotting

No reply yet from your assigned consultant. Nothing is resolved. Photos went sent as he requestedNot
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User's recommendation: Not at this point

al b Wda

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Verified Reviewer
| map-marker Matthews, North Carolina

ANDWER TO TREX HOWLING

ANDWER TO TREX HOWLING
ANDWER TO TREX HOWLING - Image 2
Put this backing in the grooves howling stop due to breaking up air that causes howl , i got this roll on amazon for about 100$
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Loss:
$120
Anonymous
map-marker Center Sandwich, New Hampshire

Trex decking misleading

I spent over 15 grand in using Trex decking on my porch only to have to rip it all up for expansion/bowing issues after 3 years. I was lead to believe that Trex is a outside decking material. I guess not.
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User's recommendation: Do not use it

Anonymous
map-marker Canton, Pennsylvania

Question

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I had a broken bottom rail on the stairs. I called the company, talked to a very helpful rep. She asked for pics and once she figured out what I needed, it was shipped, and I received it within a few days.
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User's recommendation: AMAZING customer service. AWESOME company, OUTSTANDING product. Thank you!

Jim D Lmv

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Verified Reviewer
| map-marker Durango, Colorado

Product warped and shrunk in 6 months

I ripped 12 Trex facia into 2 strips for exterior trim. It shrunk, warped, pulled away. Prior build was w/ Veranda. No issues. Had to replace all of the Trex.
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Loss:
$120
Cons:
  • Warps
  • Horrible product
  • Shrinks

Preferred solution: Let the company propose a solution

User's recommendation: Not suitable

Anonymous
map-marker Jim Thorpe, Pennsylvania

Sagging deck boards

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Trex - Sagging deck boards
Trex - Sagging deck boards - Image 2
Trex - Sagging deck boards - Image 3
As the photos indicate, puddles from the rain, ice and then the salt mess. The contractor set the joist at 16" centers as recommended by Trex though he could have gone 14" for the cost of a few more joists. This project cost $15,000 and I am not happy at all.
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User's recommendation: DO NOT BUY TREX

1 comment
Guest

What level of Trex was it? The Enhance with the grooved bottom seems to have a problem with this.

Chrismely C

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Verified Reviewer
| map-marker Bellmawr, New Jersey

TREX-CCTS Collaboration

On behalf of SkillsUSA Chapter of Camden County Technical School-Sicklerville, I'd like to propose that we hold a fundraiser for plastic bags as we did last year. It was successful and we'd like to continue the partnership for as long as possible. We'd also like to introduce a couple of small businesses to your cause. It'd be held for the first two or three weeks of February and we'd have a goal set for this duration. To further discuss this, please get back to this email as soon as possible. Enjoy your weekend. -- Chrismely J. Castro CCTS Student
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Preferred solution: Let the company propose a solution

Adam D Jha

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Verified Reviewer

Transcend bottom rail split

Trex - Transcend bottom rail split
Hi I installed 8' rail transcends white two years ago, after this winter it had a split like water got into and froze? I did drill weep holes in the bottom rail before installing.
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Pros:
  • Good product

Preferred solution: Bottom rail 8' trex transcends white

About

Related Companies

Trex Outdoor Furniture

Summary

American company Trex executes hassle-free decking and railing, constructs porches, installs lightning, offers deck framing and drainage and constructs outdoor furniture and pergola. Besides, the clients can be inspired by the colorful online galleries containing different color solutions and design points of the offered products. The customers can also plan their projects with the help of om-site tools offered by Trex or contact the firm's staff directly. The described company has been launched in the form of Apple application in order to be available for clients who are living an active life and using these modern devices. Among the additional products there are Trex Blades and Trex Elevations which can be used in the construction or other industries. The advertising of services is being maintained in the social networks.

Trex reviews and complaints

Trex is ranked 8 out of 71 in Decks, Fencing and Gates category

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