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We built a brand new home and got faulty material from the TREX COMPANY, there is fading, stains, etc, and getting worse by the day. THIS IS A BRAND NEW PURCHASE, not like it is 2-3 years old. We filed a claim with them to which they denied. They do not stand behind...
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1.0
#1100689
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Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
Trex Decking - Trex Transcends
I ordered this material from a lumber yard and had a contractor build me a step/deck on my house in Oct. 2016. About a month ago it started getting white spots all over it. Trex told me it is dust particles that will come to the surface. The material is still strong...
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Anonymous
Anonymous

I had the same experience with white flecks appearing with a trex transcend deck installed in 2016 by a licensed contractor. Since I read the above complaint I will also pursu...

I didn't like
  • Product and warranty
#1090773
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this company's customer support SUCKS! I'm installing their Rain Escape product. The glorified duct tape they sell is $64 /50' roll. Nobody stocks it. It has to be special ordered and takes about a week. I need 6 rolls today. I have been on hold for 45 minutes...
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1.3
#1085458
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Trex Decking - Where to put your in cut piece in how do you make a reveal

Trex Decking
#1110863
Need to make a end cut pice to finsh a end row and where to put
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Trex Decking - Warped Trex deck boards

Trex Decking
#1059686
Two tree deck boards are warping. They are screwed down 16 inches on center
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Trex decking  makes loud whistling sound when wind blows
Trex decking  makes loud whistling sound when wind blows
We just had our deck replaced with Trex decking materials at a cost of nearly $20,000. The deck boards are held in place by plastic clamps that are secured to the joist boards. When the wind blows we have the same loud whistling noise that other users of this Trex...
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Anonymous
Shawn Fury

We just had a new Trex deck built on a second story and it has the same howling I the wind problem. Installer says it’s a warranty and not an installation issue. Claims Trex i...

1.0
I didn't like
  • Trex accountability for a problem with their product
#972517
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Our neighbors behind us just replaced their deck with a TREX Deck system. For the past few weeks we've been hearing this eerie ghost like howling sound. The noise is really loud & constant. After searching the web I found other people who have experienced this same...
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1.0
I didn't like
  • Trex refusing to fix deck howling problem
#834719
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Trex Decking - Uneven deck coloring and Trex does not care
I just learned today that Trex is unwilling to compensate me for a sub-standard product with drastically uneven coloring of their decking material. Thought that they were better than that. While installing my Trex deck, I noticed that the boards were uneven colors. ...
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Anonymous
Kenny Hernandez

Our Trex has faded a lot. Don't think I'll buy this product again.

1.5
I didn't like
  • Product
#647261
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Trex Decking Flaking/Rotting
Built our deck in 2004 - deck started to flake/rot 2014 - submitted a claim this year. I spent over $12K to build our deck. Trex only offered about 10% of what we paid. We have to pay to have it removed and replaced as well. It will be months or years to get it done at...
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1.0
Stone Ridge, Virginia
I didn't like
  • Customer service
  • Warranty
  • Ceo
#630753
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I bought 16 ft. trex railing about 1 inch thick. The man I hired did an excellent job installing, using the recommended screws etc. It started warping and shrinking. The weather wasn't even hot. I now have 1/4 to 1/2 inch gaps in all the joints....even under the...
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Anonymous
G1nh

I'm in the industry. Trex doesn't produce 16' rail. Sounds like you used decking as railing. Not intended for that application as lack of sufficient fastening allows excess ...

#611328
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I saved for 2 years to have a 2nd story deck replaced. I was very excited to have my old rotting deck replaced with Trex composite decking. However I quickly realized the decking created a completely different problem I never dreamed I would have. With even a slight...
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Anonymous
Westfielder

Here is simple solution. The sound is due to the concave shape of the boards creating a pipe organ effect horizontally. I cut up pieces of screen material and rolled them int...

Anonymous
Lisa C

I am the original person that started this complaint on 3/7/15. After reading the 4-13-17 comment, I called Trex again today. This time Trex acknowledged the problem! I was to...

1.5
#604932
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Contact Trex Decking

Mailing Address:
Trex Company, Inc.
Customer Relations 160 Exeter Drive
Winchester, VA 22603-8605
Phone:
(800) 289-8739
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Trex Decking Products and Services

Our huge deck got moldy immediately -- the company came out and cleaned it and the MOLD RETURNED IMMEDIATELY. Then Trex boards on the entire deck WARPED. It is unsafe to use the stairs leading down to the lawn. Also, the material is terribly -- and unevenly --...
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Anonymous
Susan Midler

I had the same problems and I am trying to recover the costs of my deck in NYC. Does anyone have the name of the insurance carrier for Trex. briefessentials@earthlink.net

Anonymous
Jennifer R. Snyder

I am an attorney in the Bay Area working on the Trex issue. Feel free to contact me. Law Offices of Jennifer R. Snyder Jennifer R. Snyder, Esq. Attorney at Law 510-825...

#327383
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