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We built a brand new home and got faulty material from the TREX COMPANY, there is fading, stains, etc, and getting worse by the day. THIS IS A BRAND NEW PURCHASE, not like it is 2-3 years old.

We filed a claim with them to which they denied. They do not stand behind their warranty, and we got poor, very unprofessional treatment from them.

Took them 6 WEEKS to return my call or answer my emails...We paid 10k for this TREX on our decking and porch, and it was pitiful when we moved into the brand new house. THEY HAVE BEEN AWFUL TO DEAL WITH,,,so BEWARE FOLKS DON"T THROW YOUR MONEY OUT THE WINDOW by purchasing TREX !!

Reason of review: Bad quality.

Monetary Loss: $10000.

Preferred solution: Full refund.

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Kiyana Pui

Same here. New home construction, 1 year Trex deck.

Builder had to replace 1/3 of the 52 of the 16' boards due to damage initially. The new ones are a different texture and much darker. Originally ones look faded and have white speckles coming through surface. I have emailed customer care and suddenly, they stopped responding.

It looks horrible.

Will be filing a claim but I am not very optimistic. Thousands of dollars spent.....and much regret on my part.

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