Built our deck in 2004 - deck started to flake/rot 2014 - submitted a claim this year.I spent over $12K to build our deck.
Trex only offered about 10% of what we paid. We have to pay to have it removed and replaced as well. It will be months or years to get it done at that price. HORRIBLE PRODUCT - NEVER AGAIN!
HORRIBLE CUSTOMER SERVICE! HORRIBLE BOARD OF DIRECTORS! all they do is pawn their customers off on others. So much for a 25 year warranty!
why bother! Do NOT use Trex decking - no matter how much you want a composite deck. Use a different manufacturer if you need a composite deck. I have contacted a lawyer and I'm also notifying my local news stations as well.
Trex is in breach of its warranty.:( I recommend boycotting Trex!!!!
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Customer service
- Reason of review:
- Damaged or defective
- Preferred solution:
- deck replaced no charge to me
- Monetary loss:
- Product or service
- Review category
- Building Products
You May Also Like
- "Applied Behr Deck Over to new deck following instructions to the letter. 1 year later it is peeling in stripsThis year it is even worse. . We didn't even put..."
- "These door are bull ***...i paid 400 dollars for. A SECURITY door that had a 1000 break in warranty. ..beware they only cover if they burglars break threw the glass....they..."
- "I was relaxing on my front covered porch when all of a sudden the top glass of my Larson screen away door completely shattered!!!!! ABSOLUTELY NOTHING HIT IT.!!!..."
- "I called to cancel my service May 28 2014. I was told I had to send a letter. I submitted said letter but they continue to remove the funds from..."
- "When I had bought the house a couple months ago I noticed that water was overshooting the gutters. At that time Gutter Helmet was already on the house. I had..."
- "Im on my 9th and final call. I ordered a 90.00 gourmet basket from this company for my father for Fathers Day. To this very day I have yet to..."
- "I have so far NOT rec'd 5 items. They wont refund, cause it shows it made it to my town 1 item didnt fit description 1 item is broken I..."
- "Went to the mac store in the westfield at Stratford. When i got to the till the lady that served me was so rude loads of attiude and couldnt be..."
- "11/27/16 - My computer finally died, so I decided to shop around for a new gaming rig. I came across Xidax computers and liked what I saw. Since it is..."